All about Clothes Co:

Clothes Co has been developed by the Brown Bag Clothing Ltd to bring greater focus to the sale online of designer clothing at discount prices. Clothes Co will maintain and improve upon the high standards of service and delivery set Brown Bag Clothing and Trainer Station. You are assured of the following 6 key principles when you buy from Clothes Co:

1. All merchandise is 100% authentic
2. Your online purchases are 100% secure thanks to the latest SSL technology
3. UK orders received and authorised before 4pm are despatched same day
4. Your satisfaction is our priority
5. Your personal information is all kept strictly confidential and never passed on to a third party (Data Protection Act)
6. No quibble 14 day returns policy in addition to your statutory rights.
   

Delivery & Shipping

Availability and Authorisation
All deliveries are subject to stock availability and authorisation of your payment.

Delivery to Cardholders Address Only
Your order can only be delivered to the address to which the credit/debit card you are using to pay for the goods is registered to (that is the address shown on the credit/debit card statement). We cannot deliver to other addresses.

Signature on Receipt
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.

UK Delivery - Next Day; £3.95 P&P
For all UK orders authorised before 4pm (Monday to Friday except Bank Holidays) we will despatch your order the same day, for next day am delivery. We send the goods by Royal Mail Special Delivery, which guarantees next day delivery before 1pm. If you are not in to receive and sign for the goods Royal Mail will leave a card telling how to contact your local sorting office to collect or re-arrange delivery.There is a flat £3.95 charge for UK delivery.

Western European Countries (excluding Denmark) - approx 5 working days from authorization; £10 P&P
Orders for European countries are sent by air mail once we have bank authorisation (which can take up to 72 hours). Delivery then takes around 5 days from despatch for most EU countries. There is a flat £10 charge for this service.

USA, Canada, New Zealand & Australia - approx 10 working days from authorization; £14 P&P
US, Canadian, New Zealand and Australia orders are sent by air mail once we have bank authorisation (which can take up to 72 hours). Delivery then takes around 8 days from despatch. There is a flat £14 charge for this service.

Rest of the World
We regret that we are unable to accept payment by credit or debit card from countries that do not fall within the above categories.If you wish to place an order click here for information on paying by bank transfer

Duty
No duty applies to goods shipped within the European Union. Outside the EU any duty and customs costs appropriate to your country are your responsibility.This Delivery details above are part of out Terms & Conditions section.

Returns Procedure

Clothes Co Returns Policy
At Clothes Co we want you to be satisfied every time you shop with us so we make our returns policy simple.

Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods you have purchased, just return them to us in their original condition and in the original packaging within 14 days and we will issue a full refund for the price of the item(s). This does not include the cost of the original postage and packaging. We will not refund items that have been worn or that have had the tags removed.

This does not affect and is in addition to your statutory rights as a consumer.Please include the original invoice together with any returned good, having completed the "Reason for Return" section at the foot of the invoice.

Please ensure that you wrap the package securely.For your own protection, we recommend that you send your package by a recorded delivery service and satisfy yourself as to the insurance arrangement as we cannot be held responsible for packages lost or damaged in the post.

Please note that UK Royal Mail recorded delivery/registered post only covers losses up to £28, unless you take out additional insurance.Except where the goods you return are faulty or damaged, you are responsible for the cost of returning the goods to us.

Complaints Procedure
All queries should be emailed to problems@clothesco.co.uk and are generally dealt with within 48 hours.

If we need to investigate your query further we will advise you.

Returns Address
Clothes Co
Returns Department
PO Box 403
Macclesfield,
Cheshire,
UKSK10 4WR

This Returns Procedure above forms part of our Terms & Conditions section.