UK Ordering Process & Procedure:

1) Order Placed

Once you have successfully placed your order on line you will receive by email:

1. An order acknowledgement from sales@clothesco.co.uk detailing the items you have selected and your unique order number.
2. A confirmation from Protx (our payment service provider) advising that your card has been authorised successfully. This email will be issued if there is available credit on the card/account you have detailed for payment.
   

2) Security Checks

We can only deliver orders to address at which the card/account used to make the payment is registered and your statement delivered.

The registered address is that to which your card/account statements are sent.

Your bank will confirm to us whether the details you have provided correspond to those they hold on record.

Even though your payment has been 'authorised successfully' by Protx if you have not used the registered address for the card, your order will not be despatched.

Once you place an order, the value of the order is 'shadowed' on your card/account. This means that this amount of credit has been reserved. Once your order has been despatched this payment will be taken. If your order is subsequently not despatched for any reason this shadow will self cancel after 10 days.

3) Order Despatch

Once your order is fully authorised it will be packed and despatched.

Orders authorised before 4pm each day (excluding weekends and Bank Holidays) will be despatched the same day.

Orders are despatched by Royal Mail next day (before 1pm) special delivery.

We will send you an email to confirm that your order has been despatched.

If we have not been able to despatch all the items you have ordered this will be marked on the accompanying despatch note.